Privacy Policy
Who we are
We are Louisa Ghevaert Associates Ltd. We are a company registered in England and Wales.
We are a data controller under Data Protection Law. Louisa Ghevaert Associates Ltd is referred to by this name or “us” in this policy.
Our registered office address is Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW.
Our company registration number is 11787088 and we are registered with the Information Commissioner’s Office, registration number ZA502089.
Our Privacy Principles
Your privacy is very important to us. We only use your data in ways that are fair and transparent.
We also seek to provide clear information about the data we collect from you, why we need it, how we use it, who we share it with and how long we keep it for. We take your privacy seriously and the security of the information we hold about you.
We will endeavour to take all reasonable steps to protect your information from misuse and keep it secure.
This Policy
This Privacy Policy sets out the basis on which any personal data we collect from you or you provide will be processed by us.
By visiting our website at www.louisaghevaertassociates.co.uk you are accepting and consenting to the practices described in this Privacy Policy and the Privacy Notices referred to below.
Our Privacy Notices
This Privacy Policy includes and incorporates our Privacy Notices, which expand on particular areas relevant to different people, their interests and specific principles relating to them.
For more information please see our Privacy Notices and read any of our Privacy Notices which apply to you carefully:
- Client Privacy Notice
- Non-Client Privacy Notice
- Website Visitor Privacy Notice
- Service Providers and Suppliers Privacy Notice
- Marketing Privacy Notice
If you have any concerns which are not addressed by this Privacy Policy or our Privacy Notices, please let us know by contacting us using the details below.
What is covered by this Policy?
This policy covers all personal information which:
- you provide to us or which is provided to us from third parties in person;
- is contained in any written communications and physical documents received by us by post;
- is contained in electronic communications of any type (telephone, SMS, fax, email, social media, instant messaging services, teleconferencing, videoconferencing, FTP or via our website);
- is stored on any media, including audio and video recordings, photographs, memory sticks, flash cards and optical media.
This Privacy Policy does not cover the personal information of employees of Louisa Ghevaert Associates Ltd. Please see our separate Employee Privacy Policy if this is relevant to you.
What information do we collect?
The personal information we collect about you will depend on your circumstances and your relationship with us i.e. whether you are a client or potential client, associated with a client or potential client, professional contact, website visitor, supplier etc.
By personal information we mean all information that can be used to identify you. This typically includes information such as your name, address, email address and telephone number, but can also include other information such as your computer’s IP address or any video of you recorded on any security devices used by us.
We may obtain a variety of information about you, mostly directly from you but sometimes from others involved in work you ask us to do. We ask only for what we need and use it in limited ways.
Most of the information we obtain is needed to be able to do work you have asked us to do (or quote for), or to fulfil our legal/regulatory obligations.
We may process your personal information for our own purposes, such as for administrative reasons, or to promote our services to you through appropriate marketing activities.
Safeguarding your data
We pride ourselves on endeavouring to take all reasonable precautions to keep your personal information secure and we require any third parties that handle or process your personal information for us to do the same.
Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents or other professional contacts on a need-to-know basis.
In order to minimise the risk of unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
In addition to your rights under data protection legislation, where you are our client we owe you a professional duty of confidentiality.
Ways in which you can help to safeguard your data
We take appropriate technical and organisational measures to keep your data secure, such that it is not accessed, altered, used or disclosed in an unauthorised way, or lost. However, this will never entirely eliminate the security risk – in particular when we are communicating with you electronically.
We have to point out that ordinary email, as well as other forms of unencrypted electronic communication (including file transfer tools provided by third parties such as Dropbox), cannot be relied upon as secure.
If you choose to use ordinary email to communicate with us – or if you simply provide us with an email address to enable us to communicate with you– we will assume you accept the risks of communicating by email, you are happy to do so and that you understand that we will not be held liable if communications between you and us (in either direction) are intercepted and/or hacked. The same applies if you use another insecure method of communication.
Please let us know if you would like to use other more secure forms of communication.
Your rights and who to contact
You have the following rights:
- to be informed about what we do with your personal information;
- to request a copy of your personal information;
- to request that we correct any personal information we hold about you;
- to request that we destroy the personal information we hold about you;
- to request that we stop using your personal information;
- to object to the processing of your personal data for certain purposes
to complain directly to us or to the Information Commissioner’s Office (ICO), the UK’s data protection regulator at (https://ico.org.uk/).You can make these requests via email to enquiries@louisaghevaertassociates.co.uk verbally to our director (in person or over the phone) or by writing to us at our registered office address (marked for the attention of the Director ref. Data Protection Enquiry).
Disclosures of your personal data
We may have to share your personal data with the parties set out below:
- External third parties. Including service providers acting as processors or hosts who provide IT and system administration services and service agents for support.
- Professional advisers acting as processors or joint controllers including solicitors, barristers, bankers, auditors and insurers based in the United Kingdom or EEA who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing
- Activities in certain circumstances.
- Government agencies for example for fraud or illegal activities;
Third parties to whom we may choose to sell, transfer, or merge parts or all of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow out third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six (6) years after they cease being customers for tax purposes.
ICO, Data Protection Act 1998 and GDPR
We adhere to the following principles:
- Access to your information is restricted to our relevant trained staff only;
- Where any hard copies are created, the hard copies of your information and confidential documents are kept securely under lock and key. We have registered with the ICO and adhere to the following principles:
- All our relevant employees have received training in how to handle your information. This includes ensuring they are aware of the importance of handling your information safely and securely and understanding the procedures in place to ensure this happens.
- We will periodically evaluate our database and securely delete any contacts no longer engaged or any information no longer needed by us.
- We will periodically evaluate our database and securely delete any contacts no longer engaged or any information no longer needed by us.
- We have measures in place to keep your information we hold safe and secure.
- All personal information is transferred by secure email to secure servers to which access in only granted to key personnel. Where your information is downloaded to be updated and as a backup to the cloud, it is only stored on personal drives, only accessible via individual log in.
Severability
If a court finds part of this Privacy Policy illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
Complaints
As noted above, you have the right to complain to the ICO about how we process your personal data. However, we would like the opportunity to work with you to resolve any complaints you may have ourselves if possible, so please contact us in the first instance.
Changes to this policy
We may change this Privacy Policy from time to time by posting any updated version on our website. A printed copy of this Privacy Policy or our Privacy Notices can also be obtained from us on request. We will give you reasonable notice of any material change. We encourage you to visit our website frequently and review our Privacy Policy and Privacy Notices to stay informed about how we use your personal information.
Further Information
For further information or if you wish to contact us by email please contact us at enquiries@louisaghevaertassociates.co.uk.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at any privacy statement or privacy policy applicable to the website in question.
How we use cookies
A cookie is a small file which is saved on your computer when you visit a website. Cookies typically help a website remember the visitor between visits and analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Like many websites we use Google Analytics cookies to monitor the usage, popularity and functionality of our website. This helps us to improve our website and tailor it to our clients’ needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Please note however that this may prevent you from taking full advantage of our website.
Cookies used on our sites
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What we use them for |
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These two cookies are used by Google Analytics to distinguish website visitors from each other. They expire after 2 years and 24 hours respectively. No personal information is stored.
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_gat |
Used by Google Analytics “used to throttle request rate” (no more information is available about this cookie). Expires after 1 minute. No personal information is stored.
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cookiebar |
This cookie is created when you accept the use of cookies on our website so we know not to ask you again. It stores the word “hide” and expires after 30 days.
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giantpeach |
This cookie stores a randomly generated identified for the duration of your visit to our site. It is necessary for the operation of our website, but is deleted when you close your browser.
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How to manage cookies
Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies provided by our site – or any other website – you can use your browser to do this. Each browser is different, so check the “Help” menu of your particular browser to learn how to change your cookie preferences, or use the following on your particular browser.
Firefox
Click on the “burger menu” icon (three horizontal lines, one above each other), within Firefox – this is located to the right of the address bar.
Select Preferences.
Select the Privacy panel from within the pop up.
From the History section, change the “Firefox will” drop down select and “Use custom settings for history”.
Un-check “Accept cookies from sites”.
Click OK.
Google Chrome
Click on the “burger menu” icon (three horizontal lines, one above each other), within Chrome – this is located to the right of the address bar.
Select “Settings”.
Click on the “Show advanced settings” link to unveil the additional settings.
Click “Content Settings” in the “Privacy” section.
A pop up will appear and under the “Cookies” section select “Block sites from setting any data”.
Internet Explorer
Click the gear-wheel icon in the top right corner of the browser.
Click Internet Options.
Navigate to the Privacy Tab.
Set the slider to “High” or above.
Click OK to confirm.
Safari
Go to Safari Preferences (Cmd,).
Click the “Privacy” icon.
Choose “Cookies and website data” as “Always block”.
Close window.
Please bear in mind that if you do this, certain personalised features of this website and others may not be capable of being provided to you.
Third Party Cookies
Our website may embed features from other websites, such as Google Maps, YouTube, Twitter or Facebook. The cookies these websites create are subject to change and more information can be found on their sites.
These cookies will identify you between websites and may be used for advertising purposes. We generally recommend that you adjust your browser settings to block third party cookies. This will not affect the functionality of our website.
| Third-party cookies | What their cookies are used for
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| Google and YouTube
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We use Google Maps to show our location and embed videos hosted on our YouTube channel.
Google’s privacy policy: |
| Social Tools
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Facebook’s privacy policy http://www.facebook.com/policy.php (http://www.facebook.com/policy.php) Twitter’s privacy policy |
Further information
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (http://www.aboutcookies.org/).
For further information on how we use cookies and how they impact on how we collect or process your personal or if you wish to contact us by email please contact us at enquiries@louisaghevaertassociates.co.uk.