Non-Client Privacy Notice

This Privacy notice is issued by Louisa Ghevaert Associates Ltd and sets out:

• What data we collect from you.
• How we use it.
• Why we need it.
• Who we share it with.
• How long we keep it for.

We are committed to ensuring that your privacy is protected. You should read this Privacy Notice together with our Privacy Policy.

All personal identifiable information about you that you provide to us, or is given to us from a third party will only be used in accordance with our Privacy Policy and this Privacy Notice.

We may change our Privacy Policy and our Privacy Notices from time to time by updating our website. You should check our website regularly to ensure that you are happy with any changes we make.

Who does this notice apply to?

This notice applies to individuals who are not our clients but are involved in the work that we do for our clients.

This notice also includes the directors, partners, owners and other personnel of businesses who are involved in the work we do for our clients.

What data do we collect?

We may collect, for example:

• Information about you, given to us from our Clients or other third parties, such as contact information, details relevant to the work we are doing and how you are involved;
• Matter related information; letters, documents, photographs and other information that anyone supplies to us relating to the work we are doing;
• In some cases we may receive your medical records and reports;
• We may take financial information, like bank details or credit and debit card details from you if required;
• Your voice may be recorded if you make or receive a call from our offices or from a member of our staff.

All forms of communication you use to contact us, including letters, emails, faxes, sms, and instant messaging.We may ask for, and keep copies of, identification documents which you provide to us.

What do we do with the information and why do we need it?

All the data we hold relating to any matter on which we are advising is available to our staff.Some details may be disclosed to third parties where necessary in order to provide our services to our clients.We may share your data with other organisations where necessary to fulfil our legal obligations to confirm your identity and to abide by anti-money laundering regulations.In litigation matters, including personal injury and medical negligence claims and defences, we may share your information with expert witnesses, the other side’s solicitor or other parties for the purposes of pursuing or defending a legal claim or advising our Clients on the matters on which they have requested our advice.At the end of the work, we may store all relevant physical documents and data with an Archive Storage Provider.All electronic communications may be sent to, and monitored by, third-party security providers to protect us and people we communicate with from viruses and malware.

How long do we keep your data for?

All data, documents and communications related to work we do for our clients is stored for the duration of the matter plus 6 years.In matters involving the welfare of children, we keep the data until the child reaches the age of 24.Electronic communications are held by our third-party security provider for 3 months and then destroyed.We will not use your personal data for marketing purposes.We will not use your personal data for analytical purposes.

Who has access to the data?

We may use and store a copy of your identification documentation to verify your identity, protect ourselves and our clients from fraud, and to meet our legal obligations under anti-money laundering regulations and other laws.

Financial information is used solely to process any financial transactions necessary to complete the work we are doing.

Medical and health information is used solely for the purposes of defending or pursuing legal claims or advising our clients on the matters on which they have requested our advice.

Information you give us relating to the work we are doing for our clients is used for the purposes of providing our service to them and fulfilling our legal obligations and our contract with our client.

Your contact details and details about your involvement in the matter on which we are advising will be passed on to our relevant member of staff, so we can carry out the work we are doing for our clients.

If you would like any further information, please contact us at enquiries@louisaghevaertassociates.co.uk.